Insurance Information

  • NOTE: DR. ZIA WILL BE AN OUT-OF-NETWORK  (OON) PROVIDER AS OF JUNE 1ST FOR NEW PATIENTS, AND AS OF  SEPTEMBER 1, 2025 FOR ESTABLISHED PATIENTS. 
  • If  you plan on using insurance for your visits fill out the Insurance verification Form
  • If you would like to be considered for sliding scale fee schedule we will send out a questionnaire in the patient portal that MUST be filled out before your first appointment.
OUR OFFICE BILLS INSURANCE CLAIMS AS A COURTESY TO OUR PATIENTS.
WE ARE NOT RESPONSIBLE FOR HOW YOUR INSURANCE BENEFITS ARE RENDERED BY YOUR INSURANCE COMPANY.
Natural Elements Medicine/ Dr. Zia L Robles Hernandez IS NO LONGER CONTRACTED WITH ANY INSURANCE COMPANIES  
Dr. Zia DOES NOT check for plan or benefit eligibility. 
Please call your insurance provider to check if you have OUT OF NETWORK BENEFITS that you may use for service re-imbursement.

Forms
Use the form below to verify your insurance benefits PRIOR to setting up first appointment.


NEM Insurance Benefit Verification Form                                                             Verificación de Beneficios de Seguro
INSURANCE BILLING
 NOTE:  – it is your responsibility as the policy holder to know what your benefits, deductibles and coverage level is PRIOR to scheduling a meet and greet with Dr. Zia. If you have ANY questions regarding your benefits, please direct them to your insurance company.


For Out of Network Plans: We will  provide you with a superbill for insurance reimbursement upon request.

Medicare (Part A and B) and Medicaid (OHP): Neither of these programs credential naturopathic doctors; however, Dr. Zia is able to extend a financial hardship discount

OHP participants: Natural Elements is not able to bill OHP for services rendered - please print and fill out this Form (or send electronically) in addition to our consent forms.

Medicare DOES NOT Cover Naturopathic Treatment

📣  Call to Action!

IF your insurance company does NOT cover naturopathic medicine:
You can file a complaint to the Insurance Division of Oregon if your insurer:
  • Denies a claim for a service provided by your ND if they would cover it if offered by another provider.
  • Doesn’t cover mandated routine preventive services because it’s performed by ND.
  • Count labs and diagnostic imaging against your maximum anual cap for “alternative benefits”.
  • Covers and office visit but refuses to cover a pharmaceutical prescription order because it was ordered by an ND.
  • Refuses to cover labs or diagnostic imaging where it would be covered by another provider.
  • Any other practice you think is discriminatory.
You can file:
  1. Online
  2. Call 888-877-4894, select Life and Health option.